No matter how friendly your customer support staff are, they can’t truly delight your customers without the tools to do their job properly. Advanced Business Cloud Essentials is an MRP solution that includes support functionality to manage support tickets, warranties and service work.
— Speak To An MRP Expert —
After completing the below form one of our MRP experts will contact you to discuss your business, your existing software and processes and then provide you with a quote for Advanced Business Cloud Essentials.
Customer expectations for support are higher than ever today, with major brands leading the way and making us all more demanding that ever when it comes to getting great service. Get it right, and your business will be streets ahead of your competition which not only means you’ll have happier customers, but you’ll also get more repeat orders and more referrals.
Tracking customer support and service calls is simple, quick and customisable. Support and service calls can be logged against customers and contacts with customisable statuses to match your business processes. You can also add tags to each support call and report on support tickets by customers, status or tag. Service Level Agreements (SLAs) and categories can also be set up for tickets so you can ensure your service levels are met by your team.
If a support ticket results in repair or service work being needed, then this can be added to your schedule simply and easily from within the support ticket. Relevant components and processes can be selected too and the repair itself is logged against the support ticket, clearly colour coded to show it’s status. If applicable, invoices can be raised for chargeable work and reports can be run show outstanding invoices required and the status of repair jobs.
Warranty details can easily be added to any product at the point of delivery with start and end dates related to the warranty itself. These details are then tracked against the product and also the customer inventory, allowing you to easily see the product that each customer has under warranty, when that warrant began and when it is due to expire, making it easy for you support team to see the status of each product as customer has.
With full end-to-end traceability of a product, the difficult process of dealing with product issues or recalls is made simple. There will be no more searching through paperwork to find production history with the full record of a product, and it’s components, tracked from purchase, through production and into invoicing. So if you ever find yourself needing to track a product issue you’ll be able to see every stage it went through and any other products affected.
Formed in 1998, Hinchliffe Hydraulics manufacture and distribute a comprehensive range of hydraulic and pneumatic services used in the food industry, steel making, power stations, the forces, garages and road repairs.
From their HQ in North Lincolnshire they make both standard and bespoke systems and needed a system help manage their entire business from start to finish.
View All Case StudiesWith regard to the build of the new system your knowledge of Business Cloud was exceptional. So when we described what we wanted, you could translate that into the process we would need for the system.
You’ve figured out that you can’t carry on with the systems you have, but where do you go from here? Advanced Business Cloud Essentials provides a single system that manages every area of your business, so you’ll have everything covered in one easy to use platform.
With built-in CRM functionality your sales team can manage your customers better than before & your business will know what potential sales are in the pipeline. This synchronisation allows your sales team to advise on lead times and for your team to plan stock and scheduling based on future potential sales.
Sales
Understanding the stock you have and the stock you need to fulfil orders ensures that you don’t buy unnecessary goods but always have enough to meet demand. Advanced Business Cloud manages everything from stock control, committed stock items and sales forecasting in a single system.
Stock
Many manufacturers struggle to know the true costs and profits of their products, projects or departments until production is complete. With Advanced Business Cloud all costs associated to a product, project or department can be analysed so the true profitability of each area is clear.
Finance
Advanced Business Cloud Essentials provides a single platform to manage every area of your manufacturing business. As well as Scheduling, Stock and Finance, you’ll also have control of Sales, Purchasing, HR, Payroll and Reporting in one place. Oh, and did we mention it’s cloud based too?
Find Out MoreUnderstanding your current processes it a vital step before implementing a new software solution. Our Business Process Review identifies three areas of challenge in your organisation and offers a streamlined way of managing each one with MRP.
Following an initial discussion we can make recommendations, including a visual diagram of your existing process, along with detailed explanations of your proposed new solution. It takes around 30-45 mins to have an initial chat and it’s completely free!
You won’t be need them where we’re going!!! Advanced Business Cloud Essentials takes care of the lot. No more spreadsheets to analyse product profitability, no more pieces of paper flying round the office and no more whiteboards to schedule production. It’s all here in one, cloud-based, platform.
Would you like to know more about Advanced Business Cloud Essentials and what it is capable of? If so, visit our dedicated page which covers all of the features and functionality it has, what they do and how it can help your manufacturing business with each and every process you have.
Find Out More
Although we’ll need to know some more about your business, your processes and your plans, to give you an accurate quote for your MRP software, we can provide some ballpark pricing to help you understand the costs of implementing an MRP system like Advanced Business Cloud into your business processes.
Find Out More
The manufacturing industry covers a wide range of businesses, from food production to engineering. If you want to find out if Advanced Business Cloud Essentials can help a business like yours, then we’ve broken things down by the sub-industries of manufacturing to help.
Find Out More
Still confused by this term MRP? We’ll explain what it stands for, what it is (and what it isn’t) and the benefits that come from using it – especially when you compare it to using multiple spreadsheets, reams of paper, a huge whiteboard and a tonne of information stored in someone’s head!
Find Out MoreOur organisation consists of three companies; HBP Systems Ltd. Kamarin Computers Ltd and Jugo Systems. HBP are based in Lincolnshire, Kamarin in Cambridgeshire and Jugo in Hampshire. Between us we cover the vast majority of the UK and work under The HBP Group name to provide a seamless service between our northern and southern offices.
We specialise in providing Cloud MRP software solutions which help manufacturers increase efficiency, reduce waste, delight customers, improve reporting and give them the time to focus on running their own business.
Streamlining Order Processing by Seamlessly Linking Sales with Production.
Support a lean manufacturing ideology with Purchasing Tools in Advanced Business Cloud Essentials.
A video showing the Supplier Performance Report in Advanced Business Cloud Essentials.
Stock Turnover Report – allowing the user to identify which items are most profitable.
MRP software is no longer just an option for large or complex manufacturers, it’s for everyone. The rise of cloud technology has made MRP affordable for small and medium manufacturers, which means there’s no excuse not to be using it. Here’s just a few of the businesses benefitting from the power of MRP and Advanced Business Cloud Essentials…
